Counselling Coordinator

Vacancy Description:

Job Ref: PIPS ACC 2022/3 Closing Date: 30/03/2023
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We are recruiting a Counselling Coordinator within our head office to coordinate PIPS Hope and Support's counselling service. Dealing with clients presenting in mental or emotional crisis or bereaved by suicide, e.g., suicide ideation, self-harm, trauma, suicide bereavement.


Please Read the Following Information Carefully


Title:                        Counselling Coordinator

Place of work:         PIPS Hope and Support – Newry
Reports to:               Clinical Lead / Chief Executive Officer 
Salary:                      £30,500- £32,500
Hours:                      37.5
Annual Leave:         24 days plus 11 Statutory Days

Auto Enrolment, National Employment Savings Trust (NEST)
Pension Scheme
Access to Company Westfield Health Care package
Organisation Sick Pay scheme
Investors in People award
TOIL (time off in lieu) accrual system (monthly)


  • To coordinate adult counselling services for PIPS H&S
  • To deal with clients presenting in mental or emotional crisis or bereaved by suicide, e.g., suicide ideation, self-harm, trauma, suicide bereavement.
  • Carry out comprehensive clinical assessments as required
  • Identify training needs for continued professional development for self, associate, and volunteer counsellors (COREnet)
  • Liaise and familiarise yourself with local and regional statutory, community and voluntary sector services and resources relevant to Client base, to enable appropriate signposting and referral to other services
  • To help the creation of a relaxed and friendly atmosphere which will maintain and enhance the quality of care to each client and maximise their opportunities for choice.
  • Implement an adult monitoring and evaluation systems and contribute to ongoing reviews.
  • Help with the development of policies, procedures relevant to the Counselling Services.
  • Prepare for and attend monthly line management, clinical supervision, team meetings, and staff training days.
  • Ensure prompt and efficient recording of all appropriate administration required to fulfil the outcomes of the post.
  • Following all policies and procedures as led down by PIPS Hope & Support Limited and the relevant professional bodies.
  • To be responsible for both personal and professional attitude and behaviour when interacting with fellow colleagues and service users.
  • Attend multidisciplinary teams meeting as and when required.
  • Attend stakeholder meetings as and when required.
  • Observe and carry out health and safety procedures in respect of oneself, colleagues, and the public.
  • Participate in staff, team, and project meetings on a regular basis.
  • Provide ongoing professional support to associate counsellors.
  • Provide line management for associate and volunteer counsellors.
  • Provide monthly progress reports on all activities undertaken.
  • To keep accurate record keeping of all clients.
  • To monitor COREnet for all associate counsellors.
  • To adhere to all policies and procedures laid down by PIPS Hope & Support Limited
  • To assist the CEO & Clinical Lead in evaluating the impact of all work undertaken.
  • To contribute to the overall evaluation of the organisation.
  • To work with a small client base of clients on a one-to-one basis, using a range of platforms including face to face, telephone counselling and/or zoom.
  • To inform stakeholders about the range of support services offered by PIPS Hope & Support to encourage a holistic approach.
  • To be a critical point of contact for individuals presenting in crisis.
  • Attend an annual appraisal meeting with the CEO.
  • Ensure all processes (including Salesforce & CoreNet and GP letters) are completed accurately and kept up to date and that any other required paperwork is filed and fully completed and on time.
  • To carry out such duties as may be required from time to time in negotiation with the PIPS Hope & Support CEO and/or Board of Directors.

The duties and responsibilities of this job description are neither definitive nor restrictive and can be modified to meet the changing needs of the organisation.  The organisation is committed to providing the highest possible quality of service to its clients and the community.  Members of staff are always expected to provide a caring service to treat those with whom they come in contact in a courteous and respectful manner.


  • To take part in supervision, appraisal, and training as identified through PIPS H&S’s staff learning and development process
  • To comply with all policies and procedures within the organisation.
  • To ensure that PIPS Hope & Support ’s fundraising and communication activities are undertaken within the law and in compliance with the new Charity Commission for Northern Ireland, Regional Fundraising Regulator, and data protection regulations
  • To engage in continuing professional development.


This person specification lists the requirements necessary to perform the job. Candidates will be assessed according to the extent to which they meet or have the potential to meet the specification. it is therefore important that applicants pay close attention to all aspects of the person specification when deciding if their skills, experience, and knowledge much these requirements.


  • Recognised Diploma in Counselling (300 hr theory and practice)
  • At least three years supervised counselling practice with adults
  • BACP /IACP /UKCP or equivalent accreditation which includes current membership & evidence of associate membership number
  • Have knowledge of and work according to ethical framework of professional bodies
  • Ability to keep confidential records in keeping with the policies and procedures of the organisation
  • Full Driving Licence and car owner
  • Excellent oral & written communication skills including IT skills
  • Evidence of management skills


  • Experience/knowledge of community counselling context
  • Counselling management experience
  • Experience of liaising with a range of statutory, community and voluntary agencies
  • Experience of working with trauma related issues
  • Willingness to work flexible hours when required
  • Applied Suicide Intervention Skills Training (ASIST)
  • Storm training
  • Trauma Training


  • Managing personally sensitive information.
  • Able to work as part of a team.
  • Able to write clear meeting minutes or notes.
  • Advanced skills in using Microsoft Word software to create attractive and well laid out documents and presentations. able to use Microsoft Outlook for diary, workload, and email management. fast and accurate keyboard skills.