Olivia McShane

Position: First Contact Counselling Navigator | Email: counselling@pipshopeandsupport.org | Tel: 028 3026 6195

Olivia has been an integral member of the PIPS Hope & Support team since November 2012, serving as an administrator. With exceptional skills and a keen eye for detail, Olivia provided daily support to all staff, management, and counsellors. Prior to joining the PIPS team, Olivia worked in the financial industry, gaining years of experience in administration and accounts.

In September 2019, Olivia took on a new role as the first contact counseling navigator for the charity. In this position, she serves as a single point of access into specialist suicide prevention crisis services and suicide bereavement services. Working as part of the Counselling team, Olivia manages client referrals into PIPS Hope & Support from the outset to completion. Her enthusiasm and empathetic approach make her an invaluable asset to our clients.

In her free time, Olivia enjoys spending time with family and friends.