The WELL-Bean (Crisis) Cafe Counselling Coordinators

Vacancy Description:

Job Ref: PIPWBCC2 Closing Date: 30/03/2023
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We are recruituing 2 part-time counselling coordinators for The WELL-Bean (Crisis) Cafe to support those who present to discuss the nature of their crisis, identify triggers, and ultimately assist them to identify strengths and coping skills they might use to reduce their distress to successfully manage similar situations in the future.


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Title:                        Counselling Coordinator – The WELL-Bean (Crisis) Café

Place of work:         The WELL-Bean Café, River Street, Newry
Reports to:               The WELL-Bean Café Manager
Salary:                      £35,000 pro rata
Hours:                      15 hrs (rotation basis every 3 weeks)
Team 1 – Fridays & Mondays (3:30pm – 11:30pm)
Team 2 – Saturday & Sundays (11:30am – 7:30pm)

Team 3 – 2 Midweek Days (14 Hours Flexible)

Annual Leave:         24 days pro rata

Auto Enrolment, National Employment Savings Trust (NEST)
Pension Scheme
Access to Company Westfield Health Care package
Organisation Sick Pay scheme
Investors in People award
TOIL (time off in lieu) accrual system (monthly)


The WELL-Bean (Crisis) Café is Northern Irelands pioneer mental health crisis service which comes in under the Towards Zero Suicide Initiative and the Suicide Prevention Care Pathway. The WELL-Bean (Crisis) Café provides a safe space for people who are either experiencing or moving towards mental health crisis.

People aged 18+ can self-present or be referred to The WELL-Bean (Crisis) Café to access support. Staff support people to discuss the nature of the crisis they are experiencing and use professional counselling, safety planning and effective signposting. Visitors to the cafe are supported to identify their strengths and coping skills and then helped to understand how they could use these to decrease their distress and promote resilience.

The Cafe is co-produced and peer support through volunteering is encouraged. The WELL-Bean (Crisis) Café is a warm, welcoming environment offering a range of activities run by fully qualified counsellors and trained volunteers.



The Counselling Coordinators will support those who present to discuss the nature of their crisis, identify triggers, and ultimately assist them identify strengths and coping skills they might use to reduce their distress to successfully manage similar situations in the future.

The Counselling Coordinators will work and help train volunteers to help with this service within the café.

The operational hours of The WELL-Bean (Crisis) Café service are currently 14 hrs on a Friday & Monday evening, 16 hrs Saturday & Sunday evenings, and 15hrs flexible midweek, inclusive of every weekend including bank holidays that fall on any of these days, however primarily this post will operate on a rotating basis

e.g., Each counselling team will only work one Sat & Sun every three weeks, one Mon & Fri evening every three weeks and they will work two mid-weekdays every three weeks and then start the rotation again.

Team 1 – WEEK 1, Fridays & Mondays (3:30pm – 11:30pm)
Team 2 – WEEK 1, Saturday & Sundays (11:30am – 7:30pm)
Team 3 – WEEK 1, 2 Midweek Days (Flexible – 14 Hours)


  1. To deal with clients presenting in The WELL-Bean (Crisis) Café in mental or emotional crisis
  2. Carry out comprehensive clinical assessments and provide counselling as required
  3. To help the creation of a relaxed and friendly atmosphere which will maintain and enhance the quality of care to each client/visitor to the cafe
  4. Prepare for and attend monthly line management, clinical supervision, team meetings, and staff training days.
  5. Following all policies and procedures as led down by PIPS Hope & Support Limited and the relevant professional bodies.
  6. To be responsible for both personal and professional attitude and behaviour when interacting with fellow colleagues and service users.
  7. Participate in staff, team, and project meetings on a regular basis
  8. Provide monthly progress reports on all activities undertaken.
  9. To keep accurate record keeping of all clients
  10. To apply COREnet for all clients presenting to the cafe
  11. To adhere to all policies and procedures laid down by PIPS Hope & Support Limited
  12. Ensure all processes (including Salesforce & CoreNet and GP letters) are completed accurately and kept up to date and that any other required paperwork is filed and fully completed and on time.
  13. To carry out such duties as may be required from time to time in negotiation with the PIPS Hope & Support CEO and/or Board of Directors 




  1. Recognised Diploma in Counselling (300 hr theory and practice).
  2. At least two years supervised counselling practice with adults
  3. BACP /IACP /UKCP or equivalent accreditation which includes current membership & evidence of associate membership number.
  4. Have knowledge of and work according to ethical framework of professional bodies.
  5. Ability to keep confidential records in keeping with the policies and procedures of the organisation.
  6. Excellent oral & written communication skills including IT skills.


  • Two satisfactory references are required.
  • Successful applicants must evidence their right to work in the UK (under the Asylum and Immigration Act).  This will be evidenced in the first instance by a passport or other forms of identification that will be outlined if no passport is available.
  • Successful Access NI checks.
  • Potential employees must provide evidence of full driving licence.
  • Car insurance for business use.